Verzending en retourneren

At Tanmirt.nl, we strive to ensure your satisfaction with every purchase of our premium saffron products. If, for any reason, you are not completely satisfied with your order, we have established the following return policy to address your concerns:

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1. Eligibility for Returns:

• Returns are accepted within 14 days from the date of delivery.

• To be eligible for a return, the saffron product must be unused, in its original packaging, and in the same condition as received.

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2. Initiating a Return:

• To initiate a return, please contact our customer service team at tanmirt@info.nl or +31 6 86474519.

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3. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to a product defect or an error on our part.

• We recommend using a trackable shipping method to ensure the safe return of the product.

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4. Refund Process:

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, the refund will be processed to the original method of payment within 5 business days.

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5. Exchanges:

• We do not offer direct exchanges. If you wish to exchange a product, please initiate a return as outlined above and place a new order for the desired item.

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6. Damaged or Defective Products:

• If you receive a damaged or defective saffron product, please contact us immediately with photos of the damaged item, and we will arrange for a replacement or refund.

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7. Cancellation Policy:

• Orders can be canceled within 24 hours of placement by contacting our customer service +31 6 86474519.

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8. Contact Information:

• For any questions or assistance regarding returns, please contact our customer service team attanmirt@info.nl or +31 6 86474519.

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We appreciate your trust in Tanmirt.nl, and we are committed to providing you with the highest quality saffron and excellent customer service.

 

Thank you for choosing us as your saffron supplier.